ALERT: WhatsApp account takeover scam

Dear Subscriber,

Criminals are targeting WhatsApp users by posing as a friend and asking for a security code.Action Fraud has received over 60 reports relating to this scam.

The scam begins when a criminal gets access to another WhatsApp account which has you listed as a contact.

The criminal, posing as your friend or someone that’s a member of a WhatsApp group you’re in, will then send you seemingly normal messages to try and start a conversation with you. However, around the same time you will receive a text message from WhatsApp with a six-digit code. This is because the criminal has been trying to login to WhatsApp using your mobile number. The criminal will claim that they sent you their code by accident and ask you to help them by sending it to them. Once the criminal has this code, they can login to your WhatsApp account and lock you out.

The criminal will then use the same tactic with your WhatsApp contacts in an effort to steal more accounts and use them to perpetrate fraud.

What you need to do:

  • Set up two-step verification to give an extra layer of protection to your account: Tap Settings > Account >Two-step verification > Enable.
  • THINK. CALL. If a family member or friend makes an unusual request on WhatsApp, always call the person to confirm their identity.
  • Never share your account’s activation code (that’s the 6 digit code you receive via SMS)
  • You can report spam messages or block a sender within WhatsApp. Press and hold on the message bubble, select ‘Report’ and then follow the instructions.

If you have been a victim of fraud or cyber crime, report it to Action Fraud or 0300 123 2040.

Also there is a relatively new body called the Suspicious Email Reporting Service (SERS) that started operations in 2020.  We recommend that you forward any suspicious emails to them at: 

By 31st January 2023, we understand that they had received a total of more than 17 million emails forwarded to them as being suspicious.  This has resulted in a total of more than 114,000 scams being removed.  In addition, they have closed down many web addresses.  We are sure that more will follow!

So, do feel encouraged to forward any suspicious emails to them for attention.  You will receive an automated email of acknowledgement by return.

Thank you

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